|
SUPPORT
POLICY
 |
Our rate for onsite,
dial-in support or custom programming is $100.00 per hour |
|
Group training
rate is $150.00 per hour |
GLE has a Levelized Billing Administration Agreement
available to established customers that offers monthly levelized billing
of annually purchased blocks of hours at a slightly discounted rate.
Beyond the small discount, the primary benefit of GLE's Levelized
Billing Agreement is the budget control it provides the customer.
During the month of a planned system upgrade or expansion the customer's
monthly payment will remain the same. Additionally, the customer enjoys
peace of mind from the knowledge that some unforeseen disaster (fire)
will not break the bank.
Payment Terms:
- Hardware and Software
- We expect payment in full before the project starts, unless prior
arrangements are made. Please note that Time Matters® Software will
be purchased through LexisNexis directly.
- Services - one
half of the installation, configuration and support services to
be paid in full before the project starts. Once the system is in
place and available for use by the firm, payment for all completed
phases will be due. Payments for any phases or components of the
project that are not complete at this time will be due upon completion.
Please note some points
regarding the equipment and services we are quoting:
- We also use remote access
technology to provide support for our clients without even coming
onsite. We can connect from either of our offices and resolve many
issues without an onsite visit. This saves you the expense of an
onsite service call. When working remotely, we charge by the minute,
rather than the minimum one-hour charged on an onsite call.
- Please understand the
estimates given are just that, estimates. Estimates are based on
our past job experiences. We will do our absolute best to stay within
the budgetary guidelines set forth by these estimates and any unexpected
charges will be discussed with the client as they arise.
- Finally, the client
is responsible for all travel charges from Little Rock. This includes
travel time ($60.00 per hour), airfare charges, hotel charges, etc.
Please contact sales@graylint.com
for details.
PHONE
NUMBERS
| Main
Office (Fayetteville)
479.587.8132 voice
800.916.9628 voice
479.587.8137 fax
|
Little
Rock Office
501.374.2002 voice
479.587.8137 fax
|
EMAIL
ADDRESSES
ContactGLE - About GLE - Customer Support - Tech/Downloads - Legal Office Tech
Systems Int. & Consulting - Internet Int. - Custom Prog. - GLE Products - KeyTech
LexisNexis is a registered trademark of Reed Elsevier Properties Inc., used under license. Time Matters is a registered trademark and Billing Matters is a trademark of LexisNexis, a division of Reed Elsevier, Inc. All rights reserved.
Copyright © 2003 GrayLintEnterprises, Inc.
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